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Refund Policy

We at Kenzly take care of our customers. That’s why our refund policy is easy to understand and very clear. Here are the items available for sale on our website:

  • Event and meeting tickets
  • Workshop tickets
  • Physical products  (clothes, accessories, etc.)
  • Digital products (PowerPoint books, courses, worksheets, etc.)
  • Activity reservations
  • Accommodation reservations
  • Trip bookings

If you have any questions about our refund policy, please don’t hesitate to contact us.

Events, Workshops, and Meetings Tickets

Tickets to events, meetings, or workshops are typically non-refundable. This is because we reserve and allocate a seat for each ticket holder, and we have external contracts that prevent us from issuing refunds. However, there are a few exceptions to this rule, including:

  • If the minimum number of attendance is not met
  • If the event is cancelled or postponed
  • If the maximum number of attendance is reached

If you are unable to attend an event and you fall into one of these exceptions, please contact us to request a refund.

Physical Products

Physical products purchased through our website are currently only available for pickup at the event. This means that there is no delivery service, either locally or internationally. Refunds can be requested in the following cases:

  • The product has manufacturing defects. If a replacement is not available, the money will be refunded.
  • The size is incorrect. If a replacement is not available, the money will be refunded.
  • Dissatisfaction with the material of the product.

Please note that product purchases can be made through our website before the event or directly during the event.

Digital Products

Digital products are products that can be purchased and downloaded directly from our website throughout the year. These products include e-books, worksheets, presentations, audio files, videos, and etc.

Digital products are not eligible for returns under any circumstances. Therefore, we recommend that you read the product details carefully before completing the purchase process, or contact us if you have an inquiry regarding a product.

Activities & Trips Reservations

All activities, trips, and events are booked during the event. Groups are divided and destinations are determined, and payment is made for each activity or trip during the event. This means that there is no prior reservation for the service, as prices vary according to the number of people per group, as well as according to the trip or activity.

Once a trip or activity has been agreed upon and paid for, the reservation process cannot be canceled due to the connection of the reservation process to other parties.

Organization fees for activities and trips

There are simple administrative fees that are paid in exchange for the organization and supervision process. They can be paid before the event or during the event, and they are paid once for administrative supervision. These fees do not include other services such as food, drink, transportation, or others.

Organization fees apply to event participants and non-participants alike. These fees cannot be refunded except in the event of non-participation in the event or participation in activities, trips, and events.

Please note that these are the general terms and conditions for activities, trips, and events. Specific terms and conditions may apply to individual activities, trips, or events.

Accommodation Reservations

Accommodation and lodging are typically booked by event participants themselves. We do not generally provide accommodation or lodging reservations, but we do recommend many places to stay at different price points. These places can be found by clicking here.

If you have any problems or questions, please contact us.

Before Requesting a Refund

Before requesting a refund, please try the following steps to resolve your issue:

  1. Read the product description carefully. Make sure you understand what you are purchasing and that it meets your needs.
  2. Contact us and submit your problem. We may be able to help you resolve your issue without having to issue a refund.
  3. Read the refund terms on our website. This will tell you what conditions must be met in order to receive a refund.
  4. Make sure the refund terms apply to you. Not all purchases are eligible for a refund.

If you have followed these steps and you are still unable to resolve your issue, please contact us again and we will be happy to help you.

Requesting a Refund

To request a refund, please follow these steps:

  1. Make sure you are eligible for a refund. The refund terms and conditions can be found on our website.
  2. Contact us. You can do this by WhatsApp, email, or live chat.
  3. Provide us with your order number and the reason for your refund request.
  4. We will process your refund as soon as possible. The refund will be processed in the same method of payment that you used to make your purchase. Some fees may be deducted from the refund, depending on the method of return.

We appreciate your business and we hope you are satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact us.

Disputing a Refund Request

Kenzly and authors are not obligated to issue refunds in the following cases:

  • You have not provided enough information to determine why you are entitled to a refund.
  • You do not have the knowledge to use the item.
  • You no longer want the item after you have purchased it.
  • The item did not meet your expectations or you feel the item is of low quality.
  • You simply changed your mind.
  • You bought an item by mistake.
  • The refund is requested more than 30 days after purchase.
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform. (We advise you to download items as soon as you have purchased them to avoid this situation.)

If you believe you are entitled to a refund in a case that is not listed above, please contact us and we will be happy to review your request.

Any Question – Please Contact

Last updated: April 24, 2023:

We reserve the right to modify our Refund Policy at any time, so please review them frequently. If we decide to change these Refund Policy in any way, we will notify you here, and by email too. In all cases, your continued use of any Services constitutes acceptance of any such changes.

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