Refund Policy

Refund Policy

We at Kenzly take care of our customers. That’s why our refund policy is easy to understand and very clear. Here are the items available for sale on our website:

• Event and meeting tickets
• Workshop tickets
• Physical products  (clothes, accessories, etc.)
• Digital products (PowerPoint books, courses, worksheets, etc.)
• Activity reservations
• Accommodation reservations
• Trip bookings

If you have any questions about our refund policy, please don’t hesitate to contact us.

Events, Workshops, and Meetings Tickets

Tickets to events, meetings, or workshops are typically non-refundable. This is because we reserve and allocate a seat for each ticket holder, and we have external contracts that prevent us from issuing refunds. However, there are a few exceptions to this rule, including:

• If the minimum number of attendance is not met
• If the event is cancelled or postponed
• If the maximum number of attendance is reached

If you are unable to attend an event and you fall into one of these exceptions, please contact us to request a refund.

Physical Products

Physical products purchased through our website are currently only available for pickup at the event. This means that there is no delivery service, either locally or internationally. Refunds can be requested in the following cases:

• The product has manufacturing defects. If a replacement is not available, the money will be refunded.
• The size is incorrect. If a replacement is not available, the money will be refunded.
• Dissatisfaction with the material of the product.

Please note that product purchases can be made through our website before the event or directly during the event.

Digital Products

Digital products are products that can be purchased and downloaded directly from our website throughout the year. These products include e-books, worksheets, presentations, audio files, videos, and etc.

Digital products are not eligible for returns under any circumstances. Therefore, we recommend that you read the product details carefully before completing the purchase process, or contact us if you have an inquiry regarding a product.

Activities & Trips Reservations

All activities, trips, and events are booked during the event. Groups are divided and destinations are determined, and payment is made for each activity or trip during the event. This means that there is no prior reservation for the service, as prices vary according to the number of people per group, as well as according to the trip or activity.

Once a trip or activity has been agreed upon and paid for, the reservation process cannot be canceled due to the connection of the reservation process to other parties.

Organization fees for activities and trips

There are simple administrative fees that are paid in exchange for the organization and supervision process. They can be paid before the event or during the event, and they are paid once for administrative supervision. These fees do not include other services such as food, drink, transportation, or others.

Organization fees apply to event participants and non-participants alike. These fees cannot be refunded except in the event of non-participation in the event or participation in activities, trips, and events.

Please note that these are the general terms and conditions for activities, trips, and events. Specific terms and conditions may apply to individual activities, trips, or events.

Accommodation Reservations

Accommodation and lodging are typically booked by event participants themselves. We do not generally provide accommodation or lodging reservations, but we do recommend many places to stay at different price points. These places can be found by clicking here.

If you have any problems or questions, please contact us.